Guest services removed the charges once I made them aware. Lastly we were charged for using an item in the room bar. Maintenance said that the wires needed to be changed but it was never done during our stay. My husband had to continuously adjust the wiring for the tv to work. We also experienced problems with the tv in our room. We were finally able to get into our room about 5pm. We waited in line for roughly 50 minutes only to be told that there were still no rooms available.

We returned roughly 3 hours later, the lines were massive. We were told to go get lunch and return in an hour or so. It took roughly 20 minutes for someone to determine there were no rooms. We were unable to check in because there where no rooms available. We were able to speak to someone at check in after 15 minutes or so of standing in line. Concerns, when we arrived at MGM the lines were pretty short. Great customer service, friendly staff, beautiful hotel, a lot to do, easy access to the strip.

Overall we were very disappointed and won't be coming back. So it costs more for a room that doesn't smell like sewer? Additionally for a room with two queen beds and the capability to sleep 4 people you'd think you'd get more than 2 drinking glasses. We were told by the lady at the front desk that if we wanted a better smelling room we'd have to pay for an upgrade.

This is where Donald was helpful and got us a fridge and then suggested we go to the front desk and request a room upgrade. One day two, after the ordeals with the fridge, the smelly room, the wet carpet, the drained pool we went to concierge with our complaints. the employee explained that they were out of the souvenir mugs but if we paid the souvenir price and kept our receipt we would be able to get the souvenir mug the next day. We then went to the bar area and ordered a few drinks. One the first full day there we went down to the pool and bought our inter tubes. We were surprised that they do even for medical needs. She uses insulin and was told it would be a charge. We requested a fridge for our diabetic friend. One positive was that although we didn't pay for it, our room had a strip view. There was a disgusting sewage smell that permeated the bathroom and spilled out into the whole room from the moment we checked in.

Check in was quick but when we got to our room we found several wet spots on the carpet.

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